FAQS
ABOUT US
About the Founders
Click here to read our story!
Is Skinned based in Australia?
Absolutely! Skinned proudly calls Australia home. Our entire range is meticulously formulated and crafted in-house by our powerhouse team.
Where is your warehouse based?
Our warehouse in based on the Sunshine Coast in sunny Queensland, Australia.
We do not offer order pickups from our warehouse at this stage- sorry!
Are Skinned products made and manufactured in Australia?
They sure are! Skinned is formulated from start to finish in house in its entirety by us- right here in Queensland!
This means we're fully engaged in every detail, including adding those special touches like flowers, crystals, and shimmers. The entire journey of crafting, pouring, capping, and packaging our oils happens in-house. We're all about keeping it local and hands-on – no outsourcing involved!
ABOUT OUR PRODUCTS
Are your products pregnancy safe?
Skinned products are safe for pregnant and nursing women to use. They don’t contain any nasty ingredients that could harm you or your little one.
All Skinned Body Oils contain a blend of Apricot Kernel Oil, Avocado Oil, Macadamia Oil and Vitamin E. These powerhouse oils all help to promote collagen production and leaves skin nourished and smooth as it stretches during pregnancy. This helps to reduce the appearance of stretchmarks and soothe itchy and inflamed skin.
If you are unsure, please discuss this your GP, and encourage your clientele to do the same.
What is a patch test and how do I do it?
A patch test is a simple way of checking whether your skin will react to new products. The reason you should patch test a product before you use it is to ensure your skin compatibility prior to regular use. To complete a patch test, please follow the steps below:
1. Choose an area of skin such as inside your elbow or behind your knee.
2. Cleanse this area of skin and ensure that it is dry.
3. Apply a small amount of your Skinned product.
4. If that application produces no reaction within 24 hours, it is time to assess how the product will perform on your face. The skin on your face is usually more sensitive that the rest of your body which is why it is extremely important to follow through with the second patch test.
If you do not encounter any signs of irritation or redness, but you are still unsure, please discuss this your GP and encourage your clientele to do the same.
I have sensitive skin. Can I use your products?
You absolutely can! All of our body oils and facial serums are jam packed with super nourishing ingredients for all skin types- especially sensitive skin.
As with ANY cosmetic product, we always recommend doing a patch test prior to use to ensure your skin compatibility.
Do you test your products on animals?
NO WAY! Skinned does not endorse or support any form of animal testing. None of the ingredients used to formulate our products are tested on animals, nor are any of the ingredients animal derived. This will never change and has always been at the forefront of our business model.
Are all of your products vegan?
All Skinned products are vegan and cruelty free.
Do your products contain palm oil?
No- Skinned products DO NOT contain palm oil.
Palm oil grows in tropical rainforests, and the uncontrolled clearing of these forests for conventional palm oil plantations has led to widespread loss of these irreplaceable and biodiverse-rich forests. Plantations have also been connected to the destruction of habitat of endangered species, including orangutans, tigers, elephants, and rhinos.
Are your products recyclable?
To dispose of your empty Skinned packaging, please follow the guideline below:
TRASH: Label and cap.
RECYCLE: Glass dropper and bottle.
What is the shelf life of Body Oils & Facial Serums?
Ensure your Skinned products are stored correctly by storing in a cool, dry area away from direct sunlight and use within 6 months of opening.
INGREDIENTS
How do I know what ingredients are in the products?
All ingredients are listed on the product pages. Additionally, all ingredients are listed on the product labels and packaging of our products.
Where do you source your ingredients from?
All of the ingredients used in Skinned Body Oils and Facial Serums are sourced here in Australia.
We always strive to use Australian ingredients followed by sourcing locally if possible.
Jena formulates all of our Skinned body oils and facial serums and a major component of this process is ensuring that ALL required ingredients are ethically sourced.
PURCHASING
What payment methods do you accept?
⦁ Visa
⦁ Mastercard
⦁ Amex
⦁ Shop Pay
⦁ Apple Pay
⦁ Google Pay
⦁ PayPal
⦁ Direct Deposit
We do not offer post paid accounts.
Does pricing include taxes?
All our prices are in Australian dollars (AUD) and GST is added at checkout.
I haven't received my ‘Order Confirmation’ email?
Make sure you check your spam/junk folders as you will find that it is most likely here. If not, send an email to wholesale@skinnedstore.com.au and we will re-send this for you.
I need to change my order, is this possible?
Please email your change request along with your order number to us at hello@skinnedstore.com.au as soon as possible.
PLEASE NOTE: Once your order has been fulfilled, we are unable to make any changes.
I decided to place more than one order. Can my orders be combined to save on postage?
Please email your request along with your order number to us at hello@skinnedstore.com.au as soon as possible. Our warehouse dispatch systems have been streamlined to ensure efficiency and accuracy of each order placed. Once your order has been fulfilled and assigned a shipping label, we are unable to make any changes.
Is my data safe?
Absolutely. Any personal information provided by you is processed by us in accordance with our Privacy Policy.
SHIPPING
How many units can I order?
We currently ship a maximum of 35 units per shipping carton. All orders over 35 units will result in two shipping cartons and a higher freight charge.
Australia Post weight restrictions will only allow us to ship a maximum of 70 units (two cartons) per consignment.
For orders larger than 70 units, please place your order with us directly: wholesale@skinnedstore.com.au.
When will my items ship?
Mark your calendar as our warehouse gals are on the move every Monday, Wednesday, and Friday to dispatch your goodies.
Please note, these days don't include public holidays. If you've placed an order, rest assured it will be processed on the upcoming shipping day to ensure it gets to you as quickly as possible.
How do I track my order?
Once your order sets off on its journey from our warehouse, keep an eye on your inbox for an email containing all the tracking details you need to follow its progress.
If you can't spot it in your inbox, don't forget to give your spam/junk folders a quick scan – it might be hiding there. And if you still can't find it, simply drop us a line at wholesale@skinnedstore.com.au, and we'll be more than happy to send it your way again. Your tracking information is just a message away!
How long will my order take?
We're right there with you in the excitement to get your fresh Skinned goodies in your hands! Just a friendly reminder, our warehouse has its dispatch shipping days on Monday, Wednesday, and Friday. Please remember, this doesn't cover public holidays. Your orders will be processed on the next scheduled shipping day after you've placed them.
Once your tracking details hit your inbox, you can keep a close eye on your parcel's journey, including estimated delivery times. If at any point you start wondering about your delivery's progress, don't hesitate to give us a shout. We're always here, happy to help you track things down!
My order was damaged in transit. What should I do?
Rest assured, we go the extra mile to guarantee your order arrives in perfect shape. Our choice of trustworthy shipping partners and protective packaging keeps your goodies safe and sound. Although it's a rare occurrence, we understand that transit mishaps can happen occasionally.
If you do happen to receive a package that looks like it's been on a wild ride, reach out to us within 24 hours of delivery. Just snap a few photos of the damage and give us the scoop. This will help us get replacement items headed your way if needed.
I think my order has been lost in transit. What should I do?
If you have a sneaking suspicion that your order might be playing hide and seek in transit or if you're starting to think your shipment is on a vacation of its own without updates, don't hesitate to reach out.
Just shoot us an email at wholesale@skinnedstore.com.au with your order number, and we'll roll up our investigative sleeves. Together, we'll figure out what's going on and get your goodies back on track.
Can I please add ‘Authority to Leave’ to my delivery instructions?
Our trusty posties usually have a knack for finding the perfect safe spot to leave your package.
However, if your postie decides to leave a little calling card instead, don't worry! Just follow the collection instructions provided.
It's worth noting that whether your parcel gets left or not is up to the delivery driver's discretion. Rest assured, we're here to assist if you have any questions or need help along the way.
What shipping packaging do you use and is it environmentally friendly?
Have you ever found bubble wrap popping a bit less satisfying, especially knowing it contributes to around 14 million metric tonnes of plastic waste flooding into the ocean annually? Yeah, we've been feeling that too. But don't worry, we've been on a mission to find a more sustainable solution, and we've come across Hex Wrap and 'Bio-Fill' packaging peanuts.
Hex Wrap: This incredible wrap isn't just fully compostable, but it's also recyclable. It's like getting a two-for-one deal in eco-friendliness.
Bio-Fill: Say goodbye to foam packing peanuts! These Aussie-made wonders are crafted from corn starch, making them 100% biodegradable, compostable, and even water-soluble.
Now, we do use tape to keep your packages safe during their journey, as they can sometimes experience a few bumps along the way. When it's time to dispose of your shipping packaging, here's what to do:
- TRASH: Tape.
- RECYCLE: Cardboard box and Hex Wrap.
- COMPOST: Bio-Fill Packaging Peanuts and Hex Wrap.
Let's make unboxing a planet-friendly experience!
RETURNS & EXCHANGES
Can I return or exchange my order?
If for any reason you are dissatisfied with any product purchased from us, please let us know via email at wholesale@skinnedstore.com.au and we will be happy to discuss your concerns.
We believe in making informed choices when making a purchase. If you're not content with Skinned products, we're more than willing to offer a replacement, exchange, or a full refund on a case by case basis. Please keep in mind that providing us with your purchase details and, in some cases, returning the product might be necessary.
PLEASE NOTE: We do not offer refunds if you simply change your mind about a purchase from us.
Please familiarise yourself with our Refund & Returns Policy prior to purchase.
My dropper isn't working. Can I get a new one?
In most cases, resolving this issue is quite straightforward. Begin by disassembling your dropper into three components:
- Rubber Bulb
- Aluminium Cap
- Glass Dropper/Pipette
Thoroughly wipe down all these parts with a paper towel, ensuring that the rubber bulb's interior is free from any oil. When reassembling, you'll feel the components click back into place, especially the glass dropper fitting into the rim of the rubber bulb. Often, the solution to a troublesome dropper is to remove excess oil from the rubber bulb and secure the glass dropper in its correct position.
Should these steps not resolve your dropper problem, please get in touch with us at wholesale@skinnedstore.com.au, providing your order number. We're here to help and can discuss arranging a replacement dropper for you.
PROMOS
Free Gift With Purchase
Gift with Purchase is selected at random.
Free Gift With Purchase is not refundable or exchangeable for cash or other merchandise and is non-transferable.
Do you have any discount codes?
Keep an eye on your inbox for all our latest promos and make sure you are subscribed to our newsletter to be the first to know when we have a promo!
CAN'T FIND WHAT YOU'RE LOOKING FOR?
Get in touch! You can send us a message below or send an email to wholesale@skinnedstore.com.au