Shipping, Handling & Returns

PLEASE NOTE: There are currently special conditions and information relating to all delivery of parcels during COVID-19. Please refer to our COVID-19 updates page for current information.

DELIVERY & HANDLING TIME

We know you want your new SKINNED products asap, therefore all orders are sent within 1 - 2 business day after order and are only sent on Mondays, Wednesdays and Fridays. For example- orders placed on Sunday will be sent Monday, orders placed on Wednesday will be sent Friday and so on. During peak times there may be a slight delay in getting your order our however we will update you on any delays.

DOMESTIC ORDERS 

All SKINNED products are shipped using Australia Post and is calculated based on weight and location and include a $3 handling fee. All orders are shipped from Maroochydore BC, QLD 4558, standard delivery within Australia is generally 1 - 7 days. 

If you have not received your items within 10 business days of receiving your tracking details please contact us with your business name and order number and we will look into it immediately.

It is often worthwhile checking your local post office to ensure it isn't there waiting for you.

TRACKING YOUR ORDER

Once your order is packed and has left our dispatch office, you will receive an email with a tracking number to track your parcel through Australia Post.

LARGE ORDERS

Identification may be required for larger orders or orders that PayPal/banks have requested identification prior to shipment. We will send you an email directly after order should you need to verify your identification with us.

DELIVERY DAMAGE

We use protective packaging and reputable shipping companies to limit delivery damage as much as possible. Although transit damage is rare, it can sometimes occur. If you have received a package that you deem damaged, please contact us within 24 hours of receiving your parcel with photos and details of the damage. Please note SKINNED takes no responsibility for damage to products once it has left our warehouse.

ACCEPTANCE OF DELIVERY

It is the responsibility of all customers to organise their own acceptance of items based on the delivery options they chose. Any re-delivery of parcels needs to be arranged and paid for by the customer and arranged directly with the carrier service.

INCORRECT ADDRESS

It is the customers responsibility to provide the correct shipping/delivery address for your order. If the wrong delivery address is provided, you need to contact us before your order is dispatched. If your order has already been dispatched, we will not issue a refund or pay for re-delivery of your purchase. 

POSTAGE PRICE CHANGES

All rates and fees associated with postage is subject to change without notice. 

REFUNDS

Please note SKINNED does not accept returns. Of course, we will replace or refund faulty items. If you believe there is something wrong with one of our products please contact us.